I can't get in my account! :(

Fungirl99000

So, I use my tablet a lot to hang out in the forum and talk to my friends and stuff, but then my tablet's browser logged me out randomly, then when I tried to get back in I noticed the new login security thingy. I don't understand Chinese (which was the language of the login security thing) and at first it showed a red x sign next to the words, which I guess meant it wasn't gonna let me in.

So I refreshed, then this time it showed a blue checkmark. I assumed that meant I passed the security thing so I typed in my username and password. A few seconds later, I get a message that says: "Sorry, the password you entered is invalid". Thankfully it let me in my account on my computer, but I'm really scared I won't be able to talk to my friends using my tablet, which is a bit easier than having to start up our computer. Could anyone tell me what I'm doing wrong and how I fix this message? I reentered my password several times and even changed it and it still shows up! Help me pls x(

Thx
~Fungirl/Grace

Michal

i had that blue checkmark too. somehow i got in by clicking the symbol that appears before the check shows up. it's very fast but i think once you click it it'll let you in. it's super confusing and i'm still not sure on how i got in, but hopefully you can get in on your tablet!

Nighty

This is a pretty new thing because I haven't encountered this yet.
Seeing how this is causing a little confusion among players, Su or an admin aware of this issue will post about what's going on to clarify--hopefully. I'm sure that it won't be an ongoing issue.

Fungirl99000

Michal replied at 2018-9-18 03:20 PM
i had that blue checkmark too. somehow i got in by clicking the symbol that appears before the check ...

Thank you! I'll try that later once I get on it.

Rosesandstars8

Good luck with your problem! Hope u fix it

Lorella

I got in by reset my password

RaeCollins

This happened to me as well.

I tried and tried and failed, and then finally had to reset my password.