I can't get in my account! :(

Fungirl99000

So, I use my tablet a lot to hang out in the forum and talk to my friends and stuff, but then my tablet's browser logged me out randomly, then when I tried to get back in I noticed the new login security thingy. I don't understand Chinese (which was the language of the login security thing) and at first it showed a red x sign next to the words, which I guess meant it wasn't gonna let me in.

So I refreshed, then this time it showed a blue checkmark. I assumed that meant I passed the security thing so I typed in my username and password. A few seconds later, I get a message that says: "Sorry, the password you entered is invalid". Thankfully it let me in my account on my computer, but I'm really scared I won't be able to talk to my friends using my tablet, which is a bit easier than having to start up our computer. Could anyone tell me what I'm doing wrong and how I fix this message? I reentered my password several times and even changed it and it still shows up! Help me pls x(

Thx
~Fungirl/Grace

Michal

i had that blue checkmark too. somehow i got in by clicking the symbol that appears before the check shows up. it's very fast but i think once you click it it'll let you in. it's super confusing and i'm still not sure on how i got in, but hopefully you can get in on your tablet!

Nighty

This is a pretty new thing because I haven't encountered this yet.
Seeing how this is causing a little confusion among players, Su or an admin aware of this issue will post about what's going on to clarify--hopefully. I'm sure that it won't be an ongoing issue.

Fungirl99000

Michal replied at 2018-9-18 03:20 PM
i had that blue checkmark too. somehow i got in by clicking the symbol that appears before the check ...

Thank you! I'll try that later once I get on it.

Rosesandstars8

Good luck with your problem! Hope u fix it

Lorella

I got in by reset my password

RaeCollins

This happened to me as well.

I tried and tried and failed, and then finally had to reset my password.

Crystal2780!!

Pandora replied at 2018-9-18 07:11 PM
I found, through trial and error, that I cleared the bar for my password, clicked in that space and  ...

That is correct.  You can also double-click the usernames' section and then select the one you wish to switch to.  If your password has been saved onto your computer (ONLY recommended for private computer systems), it shall load up your password by default.  You can log into the system really swiftly.
It comes in handy if you have multiple accounts.